Support

Help with your account or the app

[email protected]

Safety concerns about another person

[email protected]

In the app, Profile, then the settings icon, then Contact Support starts an email to the same address.

What we can help with

• Signing in and problems with your account
• Something in the app not working as it should
• Deleting your account if you can’t get into the app
• Your personal data, including corrections and copies
• A person’s behavior or a profile that worries you. Reporting from inside the app is the quickest way, see how reporting works
• How matching works for you. Settings has a Request Match Logic Review option that starts this email for you

Answers you may be looking for

Subscriptions and refunds

Payments go through the App Store or Google Play, so that’s where you cancel a subscription or ask for a refund. We never see your card details. Deleting your account doesn’t cancel a subscription.

A suspended account

The app shows what’s happened and what you can do. Read what a suspension means and how appeals work.

Dating isn’t open where I live

Dating is opening one region at a time. Your chart, forecast, reports and friends work everywhere, and your profile will be ready when we arrive.

Your data

You can download a copy of your data in the app (Profile, the settings icon, then Download My Data). Our privacy page covers what we hold and why.